THE ACU HELPLINE FOR
ISSUES RELATED TO
SAFEGUARDING FROM
ABUSE AND
EXPLOITATION
Is it my right to report?
Yes, you have the right to report any incident you witnessed, whether you were directly
involved or just an observer. If you believe the incident constitutes a violation of the
Assistance Coordination Unit's policies, threatens the safety of others, or could negatively
impact the organization or beneficiaries, it is essential to report it. All reports will be treated
with strict confidentiality and will be investigated seriously to ensure appropriate measures
are taken to protect all parties involved.
When should you report?
The Assistance Coordination Unit relies on the honesty and integrity of all its personnel.
Every individual in the unit is required to act in accordance with professional conduct rules
and other approved policies, whether they are part of the management, employees, board
members, contractors, or volunteers. If you become aware of any unethical behavior or
actions that could endanger children, beneficiaries, or employees, you should report it to
your direct supervisor. However, if you are unable to speak with your supervisor or fear
retaliation, please contact the integrity and protection helpline for assistance.
What should be reported?
You can report allegations of misconduct by employees or agents of the Assistance Coordination
Unit. This includes behaviors that constitute:
Observations or
Concerns:
Any issues or matters
that you may notice that
negatively affect the
workflow or the safety
of individuals.
Observations can be
information about a
particular subject that
requires our attention.
Corruption:
All forms of abuse of
power for personal gain
or illicit benefit. This can
include bribery,
embezzlement, misuse
of resources, or collusion
with external parties to
achieve personal
interests at the expense
of the organization.
Safeguarding Issues:
Everything related to
ensuring the safety and
well-being of individuals
the organization serves,
especially vulnerable
groups such as children
and women. These
issues may include
physical or psychological
abuse, exploitation,
neglect, or harassment
How to report?
If you suspect that someone is involved in or has been a victim of misconduct related to the
Assistance Coordination Unit's projects, please report it directly through the available
channels: