This report presents a comprehensive strategic assessment of the Waqf administration system, based on the analysis of three surveys targeting employees, investors, and members of the community. The objective is to evaluate governance practices, operational efficiency, investment attractiveness, social impact, and levels of public trust.

The study covers multiple governorates, including Aleppo, Rural Damascus, Idlib, Hama, Homs, Tartous, Latakia, Quneitra, Daraa, Deir ez-Zor, Damascus, and Raqqa. The findings reveal a noticeable gap between the internal institutional assessment and the external perceptions of investors and the community, particularly in relation to procedural efficiency, clarity of the investment environment, transparency, and risk management. The analysis also highlights gaps in digital transformation, completeness of asset data, and the discrepancy between policy existence and actual implementation.

The comparative analysis indicates that strengthening trust requires a balanced approach addressing three interconnected dimensions: improving procedural efficiency, enhancing transparency and disclosure, and developing more flexible and predictable investment models. Accordingly, the report proposes a set of strategic recommendations structured across three-time horizons: short-term operational improvements, medium-term structural interventions, and long-term institutional transformation. These recommendations are supported by measurable key performance indicators

This report serves as a decision-support tool for senior management and provides a practical roadmap for repositioning the Waqf administration toward a more efficient, sustainable, and investment-attractive institutional model.